0191 250 4530
Sainsburys
The Brief
- Provide a full out-source for Sainsbury's presence in the corporate gift voucher and gift card market.
Services Delivered
- Initially the gift voucher contact centre in 2001 managing the end to end process including orders, fulfilment management and customer care.
- We set-up the systems, SOP's and management for gift cards.
- We provide customer care for the retail gift cards to Sainsbury's stores and customers.
- We supply and manage their corporate and gifts websites.
- Stationery and promotional material.
- Telemarketing.
The Results
- We never forget we manage "money" and the mission critical nature of B2B.
- A very successful part of the business, we are now viewed as part of their in-house team.
- A specialist corporate website www.sainsburysbusinessdirect.co.uk